Frequently asked questions

For buyers

Q: Do I need an account in order to buy products?
A: No, you don’t need an account. Simply add the product to the cart, go to the checkout, pay and we will send you an e-mail with the download links.

Q: I can’t find the e-mail with the download links that you guys sent. Can you help me?
A: Please write us at hello@visualhierarchy.co and we will send you new links.

Q: I have a pre-sales question, how can I get in touch with you?
A: Please write us at hello@visualhierarchy.co and we will answer any pre-sale question about our products in maximum 24h.

Q: How can I get an invoice?
A: Please send us an e-mail with your company info and we will send you an invoice.

Q: The product doesn’t work, how can I contact support?
A: You can get in touch with us at hello@visualhierarchy.co.

Q: Do you provide refunds?
A: We don’t offer refunds as these are digital, non-tangible products. Please read carefully the information available about the product(s) before making a purchase.

Q: Do I need an account in order to buy products?
A: No, you don’t need an account. Simply add the product to the cart, go to the checkout, pay and we will send you an e-mail with the download links.

Q: I've downloaded a product, but I can't open it, can you help?
A: All of our files are archived in a .rar or .zip format. You will need to download WinRAR (which is free) for .rar files in order to open the archives.

Q: How can I pay for these products?
A: If you are usually paying with PayPal, you can use it here to purchase products. If, however, you prefer paying with your credit card, you can do so through 2Checkout, a leading global payment platform.

For sellers

Q: How can I sell my products here?
A: Please send us more details about the products that you want to sell on our market. In order to maintain quality, we carefully assess each product.

Q: Why should I sell on the Visual Hierarchy marketplace?
A: You will get 70% of each sale you make, you’re free to sell your products elsewhere (there is NO exclusivity agreement) and we will take care of support and hosting.

Q: How do I get paid?
A: Payment will be sent through PayPal or wire transfer in the first week of each month, for the sales made in the previous month. For PayPal, the threshold is $50, for wire transfer it is $900.


Product license

Q: Can I use a purchased product in a contract work for a client or for my personal work?
A: Yes. If the client wants to sell in multiple copies the end product you created, you will need to contact us for getting an extended license.

Q: Can I use a UI kit I purchased for making a WordPress theme or HTML template that I’ll sell on a marketplace?
A: No.

Q: Can I redistribute items I've purchased?
A: No. Purchased items are for your use only. You may not include the original purchased items (or source files) in any distributed end products.

Q: What is the single user license?
A: The product you have purchased must be used by yourself and yourself only. If you are part of an agency and multiple members will use the product, please consider buying multiple licenses.